One airline source directed blame at customs. ![]() An official with the Federal Civil Aviation Agency said the long wait times were perhaps the product of a lack of airline staff on the ground at the airport.īut airline sources said that AICM operates the baggage carousels and has caused delays by directing luggage from as many as four flights to the same one at the same time. Demand for taxis has recently increased as drivers for ride-hailing apps such as Uber are now prohibited from collecting passengers at AICM, although the ban has generally not been enforced.Īuthorities and airlines have blamed each other for the delay’s passengers have faced to collect their luggage, Reforma said. Reforma reported that travelers are also facing long waits in immigration and taxi queues. Passengers who flew in from San Antonio recounted similarly long waits at the baggage carousel. “We believe it’s an excessive amount of time and … are rude,” she said. Martha, who traveled to Mexico City from Atlanta, said she waited for over an hour for her luggage. “The security guards get annoyed if you complain,” he said. ![]() Juan Luis, who flew into AICM from Miami, told Reforma he waited for almost two hours for his luggage to appear “without any explanation” as to the reason for the delay. The newspaper Reforma published a report on the delays Thursday, saying there was chaos at the airport and that passengers have been most annoyed by long waits at barrage carousels. ![]() Passengers at Mexico City International Airport (AICM) are facing long wait times to collect their luggage, get through immigration and board taxis at both terminals.
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